Reviews
Rated 5.0 by 1147 customers
Most of the work we do in San Diego comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
Reviews
Water showed up at a floor seam several feet from the fridge. On slab it apparently travels sideways under the toe kick. It was the drain, and he poured water through afterwards to show it reaching the pan.
- ★★★★★
Long drive, gate and keypad out in Rancho Santa Fe, and they asked for the code and the model number when I booked rather than calling from the end of the driveway. The garage refrigerator was the dead one, and he pulled the grille on the Viking outside while he was here.
- ★★★★★
Drawers in the island were rattling and kicking on and off every few minutes. Downtown condo, everything crammed in tight, and the condenser under there had never been cleaned. Grille off, coil done, fan checked. Fast, tidy, explained everything.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in San Diego?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.