Thermador
Thermador: Reading the Code, Not Obeying It
On Thermador equipment the fault code is a starting point, not an answer. Star burners, ExtraLow simmer, induction cooktops and the refrigeration columns all lean on sensors and control boards, and when one misbehaves the display usually has an opinion about why. That opinion names the sensor rather than the reason the sensor is reading strangely, which is why we read the code, then test the component it accuses, then test what that component is actually measuring.
A sensor reporting a strange value is frequently reporting a real condition somewhere else, and replacing the board the display blames is the most expensive way to change nothing. On a refrigeration column that means checking airflow and defrost before the control, and on a cooktop it means checking the supply and the connection before the module. The code narrows the search; it does not end it.
Equipment we service
- Pro Harmony and Pro Grand ranges and rangetops
- Gas, electric and induction cooktops
- Masterpiece and Professional wall and steam ovens
- Dishwashers, refrigeration and wine columns
OEM parts, or an authorized supplier when the factory part is unavailable, and a technician who has seen this fault before. Call (858) 683-1717.
Start from the fault instead
- Why is my Sub-Zero refrigerator not cooling?
- Why is there water under my refrigerator?
- What is the loud humming or rattling from my refrigerator?
- Why does frost keep building up in my freezer?
- Why has my ice maker stopped making ice?
- Why is my wine cooler not holding temperature?
- Why is my oven not heating properly?
Appliance down in San Diego?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.
What happens on the visit
- You describe the symptom. Brand, model if you have it, and what the appliance is actually doing. Half the time that is enough to know which part is coming on the van.
- We test before we quote. The grille or the rear panel comes off, temperatures are read at the coil rather than off the display, and the component is tested rather than assumed.
- You get the price first. Parts and labor, in one figure, before anything is fitted. It does not move afterwards.
- The repair, usually the same visit. The common failures on this equipment are carried as stock. Anything rarer is ordered as an OEM part, or from an authorized supplier when the factory part is unavailable, and fitted on a second, scheduled visit.
Questions
Frequently asked questions
Do you work on Cove dishwashers?
Yes, and more often than people expect, because Cove is the Sub-Zero Group’s dishwasher and tends to be fitted in the same kitchen. The current model is the DW51, backed by a full two-year warranty from the maker. Drainage, drying and the four-stage filtration are what most calls are about. Give the model to Sub-Zero & Wolf Appliance Services — San Diego on (858) 683-1717.
Will you have to pull my built-in out of the cabinetry to work on it?
Almost never. A Sub-Zero built-in is meant to be serviced where it stands: the condenser and compressor deck through the grille, the evaporator behind a panel inside the compartment, the controls without disturbing the installation. Sealed-system work is the exception, and you would hear about it first. That is a two-minute call to Sub-Zero & Wolf Appliance Services — San Diego on (858) 683-1717.