Legal
Terms of Service
The arrangement between you and Sub-Zero & Wolf Appliance Services — San Diego when a technician comes out to a San Diego address, written out in full.
What these terms cover
What Sub-Zero & Wolf Appliance Services — San Diego does is domestic sub-zero refrigerator repair and the rest of the built-in kitchen, in San Diego. Diagnosis, repair and maintenance are all covered by the terms on this page.
Parts
OEM parts as a rule — or an authorized supplier when the factory part is unavailable — with one exception: if you specifically ask for an aftermarket or refurbished component and we agree it is sensible, that is what goes in.
Money
No work starts without a quote you have agreed, and the quote does not grow afterwards. Payment is taken when the appliance is working, at the end of the visit.
Diagnosis
A repair is quoted after the fault has been diagnosed, never before. If the fault will not show itself on the day, Sub-Zero & Wolf Appliance Services — San Diego will say so rather than replace a part on a hunch.
Access to the appliance
Please clear the space in front of the appliance before the visit, and know where the water shut-off is if the fault involves ice or a leak. The visit also needs an adult over 18 there from start to finish.
Appointments
Visits are booked by phone on (858) 683-1717 or through the online booking link. Same-day slots are available most days; which day you get depends on the schedule and on whether the part is already on the van.
What our warranty covers
The labor Sub-Zero & Wolf Appliance Services — San Diego performs and the parts it supplies are warranted against failure of the same component. What it is not is a service contract on the appliance — a later fault with a different cause, damage from misuse or a power event, and anyone else's work afterwards all sit outside it. If the appliance is still inside the manufacturer's own warranty, call the manufacturer first — sealed-system cover on this equipment usually depends on who does the work.
What we are and are not responsible for
This is a licensed and insured business, and the paperwork is available in advance to anyone who asks for it. Our liability is bounded by the work done: conditions that predate the visit, defects of manufacture, food spoilage and unrelated faults all sit outside it.
If your plans change
A booking can be moved or cancelled free of charge up to the point the technician is dispatched. One phone call does it.
Which law applies
The governing law is that of the State of California.